Guarantees and Return Policies
Return Policies
Since our beginning in 1986, we have sought to provide you with the highest quality of products and services. Our intention is for you to be 100% satisfied with our performance. Each and every order we receive is handled with care and attention to detail, and we demand the same from our suppliers.
So in the unlikely event you have a problem or complaint about something we sold you, we'd like you to call us right away at 800.331.1811 (8 a.m. to 4 p.m. weekdays). A dedicated customer service representative will be happy to help you with your problem. You can also email to customer_service@phoenixphive.com or fax to 480.948.1379.
Because we sell a wide variety of products, we have created this page to fully explain your options in case you are dissatisfied. Please click the link that applies to your purchase.
Preprinted Checks and Deposit Slips
All of our preprinted checks and deposit books are created with pride to exacting bank specifications using high-quality materials.
If you purchase a check for a specific brand of software, such as Payroll, Industrial Strength Payroll, CCIS Accountability, CCIS Payroll, or QuickBooks®, then we absolutely guarantee that the checks will be compatible with that software.
We are so confident of the quality of our products that we will give you a FULL REFUND or FREE REPLACEMENT if you are not completely satisfied with your order.
All we ask is that you call 800.331.1811 within 14 days of the day we ship your order.
If you call after that time we will gladly refund or replace the unused portion of your order at no cost to you.
New Software Programs
Phoenix Phive's Guarantee of Satisfaction:
Try our software for 30 days. If it doesn't meet your expectations, return it. Here's how…
First call us within 30 days of the shipping date. We'll give you a return authorization number and instructions on how to ship the software back to us. Then, as soon as we receive your returned software, we'll issue you a check for the amount you paid or we'll credit your credit card. And, we'll do it cheerfully.
Unfortunately, air shipment costs are not refundable.
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Software Maintenance and Tax Table Services
If you accidentally purchase duplicates of any maintenance service, just call us and we will refund the duplicate amount you paid whether by check or credit to the card you used to make the purchase.
These services cannot otherwise be returned for credit or refund.
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Preprinted Tax Forms and Forms on a Disk™
Your order is carefully checked before shipment. If we should make a mistake, we will promptly and cheerfully correct it.
If you are dissatisfied for any reason within 30 days of the day we ship, please call 800.331.1811 for a Return Authorization Number.
Before December 1, you will receive a 100% refund of all returned goods that are in new, salable condition. This includes ground freight.
After December 1, we will deduct a 25% restocking charge.
You must pay return freight.
Forms on a Disk™ may only be returned for merchandise credit.
We're sorry but unauthorized returns will be refused.
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Blank Check Stock, MICR Toner and Other Supplies
If you are dissatisfied for any reason within 30 days of the day we ship, please call 800.331.1811 for a Return Authorization Number.
You will receive a 100% refund of all returned goods that are in new, salable condition. This includes ground freight. Packages that have been opened cannot be considered for refund.
If you call later than 30 days from the day we ship your order, we will deduct a 25% restocking charge. You are responsible for return freight costs.
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